The Service is "non-closing" and D&G Machinery Inspection Activities Start Again
A complete set of service solutions and continuous after-sales service guarantee are the hard foundation for long-term cooperation with customers. "Service first", striving to provide customers with full life cycle services and bringing users first-class experience is the commitment that all D&G people adhere to. Since the inspection service was launched in June, the inspection pace of D&G Machinery team has been through many provinces and cities such as Hunan, Hebei, and Liaoning. With ingenuity and responsibility, the D&G Machinery team set sail again on October 9, starting a 15-day inspection service tour in the eastern region.
Take the initiative to come to the door and use actions to make customers feel at ease
Taking the initiative to visit users is D&G Machinery's commitment, and meeting users' value-added needs is the basis of the service team. The meticulous inspection service visits in the past have produced actual results. They have gone out with problems and returned with changes. They have been recognized by the market and praised by customers, and have solidified the reputation of D&G Machinery. The D&G Machinery team visited Anhui at this stop and inspected a total of 20 pieces of equipment. Everywhere we go during the inspection, our service team will communicate with customers on-site to understand the customer's use of the equipment, and provide in-depth and detailed services for the usage problems of each equipment. Every link strives to be accurate and efficient. Eliminate potential risks for customers. At the same time, we proactively provide customers with maintenance suggestions based on different working conditions.
Inspection is not just a formality, problem solving is the key
D&G Machinery has always regarded lean service improvement as the standard for inspections, and formulated detailed full-process and full-cycle inspection service plans to ensure that it can provide users with more standardized, professional and enthusiastic on-site services. Our service engineers will conduct detailed inspections of customers' equipment during inspections. Although the inspections are tiring, they will arrive as soon as possible as long as they can solve the customer's problems. What you see is our service engineer Xiao Gong, who is doing his best to check the condition of the drum of the equipment, checking whether the drum is running abnormally, whether there is wear, corrosion or missing screws.
Care comes from 360° care
The inspection service is not a formality. D&G Machinery implements the inspection service and sincerely provides customers with value-preserving services. This is based on our 18 years of accumulated inspection experience. Our inspection content ranges from equipment integrity to The core components of the machine are as small as an inconspicuous screw. Behind the brand is quality, behind quality is innovation, behind innovation is responsibility. Customers have needs, and services are responsive. Services must be delivered every moment. D&G Machinery always insists on providing customers with the best products and considerate and efficient services.